It is our intention to provide our clients with professional and therapeutic services; the following policies and procedures serve as a guide for first-time and repeating clients of Mind & Body Health.
We strongly believe that your time is valuable as is ours and we make every attempt to be ready for your appointment at the scheduled time. In our commitment to provide a unique and outstanding experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
Please arrive for your appointment 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients). All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time may be charged.
Please provide at least 24 hours’ notice if you need to reschedule or cancel a treatment. If a client fails to cancel within 24 hours multiple times (2 or more), they may be asked to pre-pay for future services.
All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
At Mind & Body Health, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider cancelling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who fail to show for appointments repeatedly may be asked to pre-pay for future services. It is important that our therapists are compensated for reserved time slots.
Prior to each massage session, the treatment plan will be discussed with you. At your first visit you will be asked to sign the consent form stating that you have read the information, understand it, and agree to comply with the professional Massage Therapy, Acupuncture or Counselling policies and procedures.
Mind & Body Health therapists are licensed professionals and held to the highest standards of the Australian Massage Therapy, Acupuncture and Counselling Associations.
Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
Massage therapists, Acupuncturists and Reflexologists do not diagnose or prescribe for medical conditions. Our therapist may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.
Our Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.
The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time.
The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.
Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.
We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anyone of our staff without your expressed permission. You may choose to talk not talk during the massage. Conversation will be guided by the client’s direction.
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions.
For clients undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.
If you have any questions on the above information, please direct them to the Mind & Body Health on (07) 3398 1100
Please read our terms & conditions carefully. Full or partial payment of the course fee acknowledges that you have agreed to the above terms & conditions.
Mind & Body Health is committed to keeping your personal details completely private. Any information we collect in relation to you participating in one of our courses is kept strictly secure. We do not pass on/sell/swap any of your personal details with any other person or agency.
We understand that people get sick. If you are unwell prior to the course, you will need to email us your doctors certificate by no later than 24hrs after your date of the course you were booked in to transfer your enrolment to a future date. A phone call to advise us that you are sick is also appreciated to help us with the organisation of the event.
Refunds will not be issued. Transfer fees will not apply if a doctor’s certificate is emailed. In the event of non-attendance and no notification until after the course of sickness, full fees will be retained and no transfer permitted.
Cancellations must be received in writing to [email protected]
Cancellation of course within 14 days of course date will incur a cancellation fee of $30.
Non-Attendance: All fees will be retained.
Payment of your enrolment fee acknowledges that you have agreed to the terms above.
Any complementary Mentoring Sessions received as part of the purchase of three or seven courses in one transaction can only be redeemed after the completion of all purchased courses For example, if three courses have been purchased, the Mentoring Session can only be redeemed after all three courses have been completed.
All mentoring sessions must be booked either via online at www.mindandbodyhealth.com.au/bookings/ or via phone call to (07) 3398 1100.